In this episode of the Go-To Physio podcast, Dave O’Sullivan discusses the importance of using performance metrics effectively to enhance therapist accountability and improve patient outcomes. He emphasizes the need to identify therapist willingness, implement patient-defined value outcomes, and understand the patient journey. O’Sullivan also highlights the significance of empowering therapists with the right knowledge and skills, creating a supportive environment, and applying real-world solutions to common challenges faced by clinic owners.
Takeaways
- Using numbers can significantly improve therapist performance.
- Identifying high-willed versus low-willed therapists is crucial.
- Patient value outcomes help hold therapists accountable.
- The patient should define their treatment goals.
- Understanding the patient journey is essential for success.
- Therapists need clarity on where to go next with patients.
- Empowering therapists with knowledge leads to better outcomes.
- Creating a supportive environment is key for clinic success.
- Real-world applications of mentorship can solve common problems.
- Effective clinic management requires understanding both clinical and business systems.
Sound Bites
- “Six stages of the patient journey”
- “Inputs equal outputs in therapy”
- “Delivering results in the real world”
Chapters
00:00 Introduction to Performance Metrics in Therapy
02:50 Identifying Therapist Willingness and Accountability
05:45 Implementing Patient Value Outcomes
09:00 Understanding the Patient Journey
11:45 Empowering Therapists with Clarity
15:04 Building Systems for Success
17:54 Conclusion and Call to Action
20:18 Podcast Outro
Resources:
Free Head Physio Systems 6 Step Checklist: thegotophysio.com/checklist/
Our Flagship ‘Go To’ Physio Mentorship Program: thegotophysio.com/mentorship/
Our Clinic Owner Business Mentorship Program: thegotophysio.com/business-mentorship/
Happy Progressing Patients Book: thegotophysio.com/book
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