In this episode, Dave and Paddy discuss the importance of creating a clinic culture that attracts and retains top therapists. They emphasise the need to hire based on core values and the importance of good people skills in therapists. They also highlight the six components of culture: company vision, company values, beliefs, communication, accountability, and reward, recognition, and appreciation. The conversation also touches on the role of mentorship and training in attracting therapists, the need for clear expectations and support, and the importance of creating a culture of winning and success.
Key Takeaways
- Hire therapists based on core values and good people skills, not just clinical experience.
- Create a clear vision and communicate it to attract the right therapists.
- Provide mentorship and training opportunities to attract therapists who want to grow and learn.
- Set clear expectations and support therapists in achieving their goals.
- Create a culture of accountability and provide feedback to help therapists improve.
- Recognise and appreciate the achievements of therapists to foster loyalty and retention.
Chapters
00:00 Introduction and the Importance of Culture
02:19 Defining a Go-To Therapist
04:07 Hiring Based on Core Values and People Skills
06:11 Creating a Clear Vision and Values
08:44 Using Core Values as Screening Tools
13:30 Understanding and Meeting the Human Needs of Therapists
17:23 Developing People and Setting Expectations
19:07 Leading by Example and Building Trust
22:40 Accountability and Supporting Therapists
27:13 Recognizing and Appreciating Therapists’ Success
31:04 Keeping Therapists Engaged and Motivated
Resources:
Free Head Physio Systems 6 Step Checklist: thegotophysio.com/checklist/
Our Flagship ‘Go To’ Physio Mentorship Program: thegotophysio.com/mentorship/
Our Clinic Owner Business Mentorship Program: thegotophysio.com/business-mentorship/
Happy Progressing Patients Book: thegotophysio.com/book
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