In this episode of the ‘Go-To’ Physio podcast, Dave O’Sullivan discusses the ‘Go-To’ Clinic Head Physio dashboard and the essential metrics for achieving clinical success. He emphasises the importance of understanding and utilising numbers to improve clinic performance, patient outcomes, and profitability. The conversation covers key metrics, the patient journey, and strategies for enhancing clinical excellence while maintaining ethical profits. Dave also highlights the significance of training therapists to leverage these metrics effectively.
Takeaways
- Clinical success involves both clinical excellence and profitability.
- Numbers provide insights into performance and opportunities for improvement.
- High performers view numbers as tools for growth, not punishment.
- Lagging indicators help assess past performance and inform future actions.
- Understanding inputs and outputs is crucial for clinic success.
- Key metrics include rebook rates, package conversions, and drop-off percentages.
- Utilisation rates should be monitored to prevent therapist burnout.
- Improving clinical standards can enhance patient lifetime value.
- Marketing spend should be informed by clinic performance metrics.
- Training therapists on numbers can lead to better patient outcomes and clinic growth.
Sound Bites
- “The language of high performers is numbers.”
- “Numbers tell us what happened after the event.”
- “Inputs equal outputs.”
Chapters
00:00 Introduction to Clinical Success Metrics
03:11 Understanding Numbers in Clinical Practice
06:01 Key Metrics for Clinic Performance
12:37 Growth Levers for Clinic Owners
17:22 Opportunities for Growth and Clinical Excellence
Youtube Link
Resources:
Free Head Physio Systems 6 Step Checklist: thegotophysio.com/checklist/
Our Flagship ‘Go To’ Physio Mentorship Program: thegotophysio.com/mentorship/
Our Clinic Owner Business Mentorship Program: thegotophysio.com/business-mentorship/
Happy Progressing Patients Book: thegotophysio.com/book
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