In this episode of the GoToPhysio podcast, Dave O’Sullivan discusses the implementation of packages of care in a clinical setting without feeling salesy. He emphasizes the importance of understanding patient value outcomes, empowering patients to co-create their care plans, and ensuring that every session has a clear plan. The conversation highlights the need for clinicians to build trust with patients and the efficiency that packages of care can bring to a healthcare business.
Takeaways
- Packages of care can improve efficiency in clinics.
- Understanding patient value outcomes is crucial.
- Patients should co-create their treatment plans.
- Every session should have a clear plan and milestones.
- Trust is built through clear communication and progress.
- Sales scripts can feel uncomfortable and erode culture.
- Packages of care should be positioned as savings for patients.
- Empowering patients leads to better engagement and outcomes.
- The initial assessment is key to successful package implementation.
- Packages help reduce cancellations and improve rebooking rates.
Sound Bites
- “If it looks salesy, it probably is salesy.”
- “99% of patients will turn up anyway.”
- “There are actual milestones along the way.”
Chapters
- 00:00 Introduction to Packages of Care
- 02:51 Understanding Patient Value Outcomes
- 06:05 Empowering Patients in Their Care Plans
- 08:59 Building Trust and Confidence in Treatment
- 11:44 The Role of Admin in Package Sales
- 14:41 Overcoming Mental Blocks and Misconceptions
- 17:58 Conclusion and Call to Action
- 19:17 Podcast Outro (audio fixed).mp4
Resources:
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Our Flagship ‘Go To’ Physio Mentorship Program: thegotophysio.com/mentorship/
Our Clinic Owner Business Mentorship Program: thegotophysio.com/business-mentorship/
Happy Progressing Patients Book: thegotophysio.com/book
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